Patient experience
TCC is committed to supporting the NHS become truly responsive to the diverse needs of individuals and communities throughout the United Kingdom. As part of this commitment we have developed a range of practical and cost effective patient experience services. TCC's patient experience team is led by Gwilym Morris, catch up with Gwil giving Neil Thornely the low down on why patient experience is so important.
Capture Patient Experience
From deliberative events through to one-on-one interviews TCC has a proven track record of capturing high quality experiential data from patients. Find out more about our Capture Patient Experience services including how we capture data from hard to reach / seldom heard from groups.
Patient Experience Audit
TCC provides a bespoke, cost effective service for NHS bodies helping them to become world class responsive organisations through benchmarking
Find out more about our Patient Experience Audit service
Patient Experience in sourcing
TCC offers a range of in sourcing options for clients that need patient experience support for a given time or to overcome a specific challenge.
These services are offered to both commissioners and providers within the NHS to help them understand the exact needs of the people who are - or who should be - accessing health care services.
Patient experience at the heart of efficiency
This work is even more important during a squeeze in public finances when resources need to be targeted at the exact patient groups. As a consequence the next few years will see the NHS becoming even more responsive to the needs of individual patients. Highly personalised services and increased choice will be central to health-care service provision in England. In Wales, Scotland and Northern Ireland things will be different but intelligently gathered and integrated information about patients' views, needs and preferences will form the cornerstone of the relationship between the citizen and all parts of the NHS.
TCC has an extensive track record of supporting organisation to gather the experience of people from hard to reach communities. Nowhere is this more important than in health setting. Gathering the experiences of these groups makes sense both morally and to ensure that services are efficiently meeting the needs of people who are often disproportionately greater consumers of many health care.
Take a look at an example case study
Last Updated on Thursday, 11 February 2010 17:29