Unlocking the patient experience
Unlock your patient experience data
The NHS is already collecting masses of patient experience data. But is your trust making the most of this valuable source of business information?
Different departments will capture experiential data from the same patients; but is often kept in silos and locked away. Unlocking this data is key to improving organisational efficiency and connecting health care journeys.
Taking your existing data and putting it to work allows the streamlining of care pathways, working practices and patient journeys. This eliminates repetition, boosts staff morale and improves the entire patient experience.
Is your data safe?
When patients provide data to your individual services they trust that the NHS will look after it. Not having a complete overview of the data collected means that this data is in danger of not being fully protected. Do you know how data is being physically collected, stored and destroyed?
Are you collection process up to standard?
Collecting patient experience data can be difficult. Additional support may be needed to help individuals and organisations make the grade. Remember better patient experience boosts QIPP, QoF and WCC scores, securing budget points for the times ahead.
Are you aiming higher?
Patient experience does not stand still. Neither do the processes used to capture it. Increasingly patient experience is going to be used as part of pathway planning and eventually contribute to how services are funded. The very best organisations know what is on the horizon and how they can plan to ensure they are exceeding the expectations of patients and heath planners. Remember better patient experience boosts QIPP, QoF and WCC scores, securing budget points for the times ahead.
Patient Experience Audit:
Our Patient Experience Audit has been tailored to help NHS bodies make sense of the patient experience data they are already collecting and work out strategies for effectively plugging any gaps.
TCC know how to help. Our experience tells us that there will often be a multiplicity of processes used to capture and record patient experience across and between organisations commissioning and delivering healthcare. Our audit will create a detailed map of how individual services and departments are collecting patient experience data. TCC can help you create an aerial overview of what is being collected, where it s being used and how it can be used effectively right across the organisation.
Please note: Our audit services are always bespoke. We know each commissioning organisation or provider is different so, because of this, our service is always tailored to suit the local circumstances.
Last Updated on Thursday, 17 February 2011 11:43